At Gainsborough FS, we’re real people who genuinely care about getting great results for our clients. We communicate clearly, move quickly, and take the stress out of mortgages and protection. Whether your situation is simple or seriously complex, you’ll have an experienced team behind you — guiding, updating and fighting your corner from start to finish.
Stuart Hickman
Director & Principal Adviser
36 years’ experience – Mortgages, Life & Business Protection Stuart has worked across every part of the mortgage and protection market — from first-time buyers and family movers to landlords, developers, commercial clients and high-net-worth investors. He combines deep product knowledge with something just as important: understanding people. Stuart also specialises in life and family […]
Thomas Pratchett
Mortgage & Protection Adviser
12 years’ experience – Speed, clarity and communication Thomas is all about momentum. He keeps cases moving, solves problems early and gives fast, straight answers — helping clients feel in control from day one. Alongside mortgages, Thomas is fully experienced in life and protection planning, ensuring clients and their families are properly covered, not just […]
Mitchell Haggerty
Mortgage & Protection Adviser
13 years’ experience – Complex & detail-focused cases Mitchell thrives on technical challenges — layered income, unusual structures, tight criteria, multi-property portfolios and anything that needs forensic attention. He spots what others miss and builds solutions that fit. Mitchell also has strong knowledge of life and protection insurance, helping clients protect what matters while securing […]
Sally Gilliam
Head of Administration
20+ years in financial services – Calm, organised, supportive Sally keeps everything running smoothly behind the scenes. She’s the friendly voice who keeps clients updated, documents organised and the process moving. When things get busy, Sally is the steady hand that keeps stress levels down and timelines on track.
Claire Van Achter
Client Reviews & Product Transfers
10+ years’ industry experience – Always keeping clients on the best deal Claire makes sure our clients are never forgotten after completion. She organises regular reviews, manages product switches and keeps you on competitive rates. Clear communication, proactive planning and no nasty surprises — that’s her focus.
Lorraine Holland
Life Cover & Protection Admin
15+ years’ experience – Support with protection cases Lorraine assists with the administration of life and protection policies, ensuring documents are processed efficiently and that every case runs smoothly behind the scenes. She helps clients stay informed and supported throughout the protection process, making sure nothing is missed and everything stays on track.
How We Work
- We listen properly — every client’s story is different
- We keep it simple — no jargon, no waffle
- We act fast — proactive, not reactive
- We communicate — updates before you have to ask
- We care — long-term relationships, not one-off transactions
Ready to talk?
Whether you’re buying, refinancing, investing or planning ahead, our team is here to make it easier, clearer and far less stressful. We’re on your side — all the way.